At Grab Go Shopping, we strive to provide you with a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to assist with returns and refunds. Please review the following policy carefully.

1. Eligibility for Returns

• Items may be returned within 7 days from the date of delivery.

• Products must be in original condition, unused, and with all original packaging and tags attached.

• Certain items, such as perishable goods, personalized products, and hygiene-related items, are not eligible for returns.

• Proof of purchase, such as an order confirmation or receipt, is required for all return requests.

2. Initiating a Return

• Please get in touch with our customer service  to begin the return procedure at contact@grab-goshopping.com
  

• Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

• Returns should be shipped to the address provided by our support team.

3. Inspection and Approval

• Upon receiving your returned item, our team will inspect it to ensure it meets return eligibility criteria.

• If approved, refunds or replacements will be processed within 3-4 business days.

• If the item does not meet return conditions, it will be sent back to the customer at their expense.

4. Refund Process

• Approved refunds will be credited to the original payment method used at the time of purchase.

• Depending on your bank or payment processor, processing timeframes can change.

• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

• Follow the return procedure and place a new order for the replacement item if you would like to swap an item.

• Exchanges are subject to product availability.

6. Damaged or Incorrect Items

• If you receive a defective or incorrect item, please notify us within 7 days of delivery.

• At no extra expense, we will set up a replacement or offer a complete refund.

7. Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products

• Perishable items (food, flowers, etc.)

• Items marked as final sale

• Gift cards

8. Modifications to This Policy

• This policy may be updated at any moment by us. Modifications will be effective as soon as they are posted on our website.

• Customers are encouraged to review this policy periodically.

9. Contact Information

For further assistance regarding returns and refunds, please reach out to us:

• Email : contact@grab-goshopping.com

• Phone : +1 660 627 7433 

• Address : 2209 E Illinois St, Kirksville, MO 63501, USA

Thank you for shopping with Grab Go Shopping. Your satisfaction is our priority!